KGTOR is committed to ensuring customer satisfaction with our products. This Refund and Returns Policy outlines our procedures for returns and refunds:

1. Eligibility: You may request a return or refund for any product that arrives damaged, defective, or not as described, within 30 days of receipt.
2. Process: To initiate a return, contact our customer service team with your order details and the reason for the return. We will provide instructions on how to return the item.
3. Refunds: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed within a certain number of days, back to your original method of payment.
4. Exchanges: If you wish to exchange a product, contact our customer service team. We will arrange for the exchange once we receive the original item.
5. Shipping Costs: Shipping costs for returns may be covered by KGTOR if the return is due to our error (e.g., damaged or incorrect item). Otherwise, the customer is responsible for return shipping costs.